Terms And Conditions

This is a plain English version of our legal agreement. It’s just as binding as our original terms which can be requested from us on support@propalt.co.uk.

1. Who We Are

We’re Propalt Ltd, a company registered in England and Wales (No. 12598739), with our office at Propalt House, 19 NabWood Terrace BD18 4HU.

These terms are your agreement with us when you use our services.

2. What These Terms Cover

These terms apply when you use our services or access our website (www.propalt.co.uk).

They include:
  • General legal terms
  • Product-specific terms
  • Privacy policy

If you use our services, you agree to these terms.

You must be 18 or older to use our services.

3. Key Definitions

  • Authorised Users: People in your business who are allowed to use our services.
  • Confidential Information: Business and client information that must be kept private.
  • Data: Information you or we upload to use the services.
  • Fees: What you pay to use our services.
  • Intellectual Property (IP): Things like code, designs, and data that belong to Propalt.
  • Services: All tools and data we offer on our website.
  • Software: Online applications we provide.
  • VAT: Tax charged on services.

4. When the Contract Starts & Ends

  • Starts when you use the platform or website
  • Can end immediately if you:
    • Break these terms and don’t fix it in 10 days
    • Go bankrupt or become insolvent
    • Don’t pay us within 7 days of the due date
  • You or we can stop the contract by giving at least 1 month’s notice
  • If you cancel early, no refunds
  • After the contract ends, you must:
    • Stop using our services
    • Delete any data from us
    • Confirm this by email

5. What We Promise

  • We’ll do our best to provide the service as described
  • We’ll act professionally and with care
  • We don’t guarantee exact timelines

6. What You Agree To Do

  • Give us accurate information
  • Cooperate with us and respond quickly when needed
  • Create user accounts for authorised staff only
  • Make sure former employees can’t access the platform
  • Don’t misuse our software or data
  • Don’t upload harmful, illegal or offensive content
  • Don’t reverse engineer or copy our software

7. Subscription Packages (Basic, Grow, Power)

  • Choose a plan from our pricing page
  • Each plan includes:
    • A set number of letters per month
    • Discounted rates for extras
  • Pay monthly via Direct Debit
    • These charges are non-refundable.
  • Cancel with 30 days’ notice (unless you’re on a fixed-term plan)
  • You're responsible for stopping active campaigns when cancelling
  • Simply cancelling your Direct Debit doesn’t stop your subscription
  • Usage is tracked; extra letters are billed separately
  • Upon cancellation:
    • All payments due during the notice period will still be payable.
    • You will retain software access for 30 days after your final payment.
    • Any account credit should be used before your access to the software is revoked.
    • Once access is revoked, any remaining credit will remain on your account for 90 days, should you choose to return.
    • However, access to the software requires an active subscription.

8. Extra Charges (Pay-as-you-go)

  • You can buy title lookups, letters, or data on demand
  • You’ll be charged for what you use
  • These charges are non-refundable
  • Monitor your usage to avoid unexpected charges

9. Intellectual Property (IP)

  • We own all IP in our software, platform and data
  • You can’t reuse or resell any of our content without permission
  • We can use your logo on our site (unless you ask us not to)

10. Data Handling

  • You allow us to use your data to improve our services
  • We follow legal data protection standards
  • We may use anonymised statistics
  • We'll inform you if there's a data breach

11. Land Registry Documents

  • We get these from Land Registry on your behalf
  • They’re official, protected by Crown copyright
  • We’re not liable for any errors in the documents

12. AI Services

  • These are test features and may be inaccurate
  • Use them carefully and don’t rely solely on AI output

13. Limiting Our Responsibility

  • We’re not liable for:
    • Loss of income or business
    • Loss of data or time
    • Any indirect damage
  • Our total liability is capped at what you paid us in the last 12 months
  • We don’t guarantee the data is always correct
  • You should get professional advice before relying on it

14. After the Contract Ends

  • You must delete all Propalt data
  • We may delete your data from our system
  • You can ask us about keeping access, but we may charge a fee

15. Third Parties & Other Websites

  • You use third-party websites at your own risk
  • We don’t take responsibility for them

16. Maintenance and Downtime

  • We may have downtime for updates
  • We’re not responsible for internet issues on your end
  • Always back up your data

17. Changes to Terms

  • We’ll give 30 days’ notice before changing these terms (unless urgent)
  • You can cancel if you don’t agree with the changes

18. Disputes

  • We’ll try to resolve issues through a mediator before court

19. Force Majeure

  • We’re not liable for events outside our control (e.g. natural disasters, war, etc.)

20. Legal Stuff

  • This agreement is between you and us only
  • If any part of it becomes invalid, the rest still applies
  • This agreement is the full understanding between both sides
  • English law applies
  • Only English courts can settle disputes