Terms And Conditions

This plain-English version of our Terms and Conditions is legally binding. A full legal copy is available on request by contacting support@propalt.co.uk

1. Who We Are

We are Propalt Ltd, a company registered in England and Wales (No. 12598739). Registered office: Propalt House, 19 Nab Wood Terrace, BD18 4HU.

These Terms form the agreement between you and us whenever you access or use our services.

2. Scope of These Terms

These Terms apply when you:
These Terms include:
  • General legal terms
  • Our Privacy Policy

By using our Services, you agree to these Terms. You must be 18 years or older to use our Services.

3. Key Definitions

  • Authorised Users: People in your business permitted to use our Services.
  • Confidential Information: Any business or client information that must be kept private.
  • Data: Information uploaded or generated in connection with the Services.
  • Fees: Charges payable for using our Services.
  • Intellectual Property (IP): Software, designs, and data owned by Propalt.
  • Services: All tools, features, and data we provide.
  • Software: The online applications we provide.
  • VAT: Value Added Tax (where applicable).

4. Contract Start and End

Your contract with us begins when:
  • You use our platform (http://www.propalt.io/) or
  • The creation date of your first invoice — whichever happens first.
The contract may end if:
  • You breach these Terms and fail to remedy within 10 days
  • You become insolvent or bankrupt
  • You fail to pay Fees within 7 days of the due date.
Either party may terminate by giving 30 days’ written notice (see section 7 for subscription terms).
  • No refunds are provided for early cancellation.
  • On termination you must stop using our Services, delete any data supplied by us, and confirm this in writing.

5. Our Commitments

We will:
  • Provide the Services with reasonable skill and care
  • Act professionally at all times; and
  • Endeavour to maintain availability (but we do not guarantee uninterrupted or error-free Services).

6. Your Commitments

You agree to:
  • Provide accurate information;
  • Ensure only Authorised Users access your account;
  • Remove access for former employees or unauthorised users;
  • Not misuse our software, data, or Services;
  • Not upload harmful, illegal, or offensive content;
  • Not reverse-engineer, copy, or resell our software or data (except via permitted downloads in the platform).

7. Subscription Packages

Your subscription may include:
  • Postcode Charge – mandatory, based on the size of your territory.
  • Product Charge – mandatory, for specific products enabled on your account.
  • Committed Monthly Allowance (Letters) – optional, a minimum monthly letter volume.
Letter Pricing & Credit
  • Letters are priced individually (e.g. A4, A5).
  • Letter Credit added to your account remains valid for 6 months.
  • Oldest credits are used first.
  • Additional or excess letters are charged at your agreed rate.
Billing & Payment
  • Payable monthly via Direct Debit.
  • Billing runs monthly from your sign-up date and will not necessarily align with calendar months (e.g. 15th–14th).
  • All charges are non-refundable.
Changes & Cancellation
  • You may amend or cancel with 30 days’ notice (unless a fixed-term plan applies under your original quotation).
  • All changes or cancellations must be emailed to support@propalt.co.uk. Requests made through other channels may not be actioned, and the notice period or revised billing cycle may only begin once the request has been received via the approved email address.
  • Cancelling your Direct Debit does not end your contract.
On Cancellation
  • Fees due during the notice period remain payable in full.
  • You retain access for 30 days after your final payment.
  • Any remaining account credit can be used within 90 days if you return.
  • Software access requires an active subscription.

8. Pay-As-You-Go Charges

  • You may purchase title lookups, letters, or data on demand.
  • These are billed per use and are non-refundable.
  • You are responsible for monitoring your usage.

9. Intellectual Property

  • All IP in our software, platform, and data is owned by Propalt.
  • You may not edit, copy, download, reuse, or resell any content, except where the platform provides specific download options.
  • We may display your logo as a client reference unless you request otherwise.

10. Data Handling

  • You grant us permission to use your data to provide and improve the Services.
  • We comply with data protection law.
  • We may use anonymised or aggregated statistics.
  • We will notify you if we become aware of a data breach affecting your information.

11. Land Registry Documents

  • We obtain these from HM Land Registry on your behalf.
  • They are subject to Crown copyright.
  • We are not liable for errors or omissions in such documents.

12. AI Services

  • Any AI-powered tools are experimental and may be inaccurate.
  • Do not rely solely on AI outputs without independent verification.

13. Limitation of Liability

We are not liable for:
  • Loss of profit, income, or business;
  • Loss of data, time, or opportunity;
  • Any indirect or consequential losses.
Our total liability is capped at the amount you paid us in the 12 months preceding the claim.

We do not guarantee the accuracy of data and you should seek professional advice before relying on it.

User Responsibility for Content

  • You are solely responsible for all content you create, upload, or distribute using our Services (including letters, reports, and marketing materials).
  • While Propalt staff may provide assistance, advice, or template content, you remain responsible for checking the accuracy, compliance, and suitability of all content before it is presented to your clients or the public.
  • We accept no liability for errors, omissions, or consequences arising from your use of such content.

14. After the Contract Ends

  • You must delete all Propalt data.
  • We may delete your data from our systems.
  • Continued access may be possible subject to an additional fee.

15. Third Parties

We are not responsible for third-party websites, services, or content that you access at your own risk.

16. Maintenance and Downtime

  • We may occasionally suspend Services for maintenance or updates.
  • We are not responsible for connectivity issues at your end.
  • You are responsible for backing up your data.

17. Changes to Terms

  • We may amend these Terms with 30 days' notice (unless urgent).
  • If you do not agree to changes, you may terminate with notice.

18. Disputes

  • We will attempt to resolve disputes through negotiation or mediation before legal proceedings.

19. Force Majeure

We are not responsible for events beyond our reasonable control, including natural disasters, war, strikes, or government restrictions.

20. Legal Provisions

  • This agreement is between you and Propalt only.
  • If any part of these Terms is found invalid, the remainder still applies.
  • These Terms form the entire agreement between us.
  • This agreement is governed by English law and disputes will be resolved exclusively by the courts of England and Wales.